Frequently Asked Questions

Everything you need to know about shopping with Thats So Fetch UK

How long does shipping take within the UK?

We offer several shipping options. Standard delivery typically takes 2-4 business days, while Express delivery ensures your parcel arrives within 1-2 business days when ordered before 2 PM GMT.

What is your return policy?

We accept returns on all full-priced items within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that for hygiene reasons, earrings and undergarments cannot be returned.

How do I know what size to order?

Each product page features a detailed 'Size Guide' button. We provide measurements in both cm and inches to help you find the perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, Amex), as well as PayPal. For those who prefer to buy now and pay later, we offer Klarna and Clearpay at checkout.

Can I track my order?

Yes! As soon as your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to follow your parcel's journey.

Do you offer international shipping?

While we are based in the UK, we do ship globally. Delivery times and costs vary depending on the destination country and will be calculated at the final stage of checkout.